FAQs

Call our Customer Support Center at 1-800-858-7230, Press "1" or email us here

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Following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please email us, or call 800-858-7230.

How do I checkout?

To checkout click "Checkout" at the top right of the page.

I am tax exempt, what do I do?

If your company is a tax exempt, please contact our Customer Service Department at 1-800-858-7230 or via email ecommcustcare@sepapergroup.com. Once the tax exemption certification and necessary information has been submitted our Customer Service Department will process the request. Please expect process up to 5-7 business days.

Forgot your password?

Access our Live Chat to speak directly with a Representative or contact our Customer Support Department at 1-800-858-7230. You can also submit a reset request to ecommcustcare@sepapergroup.com and we will contact you within 48 hours.

How do I track my order?

Order information can be accessed in My Account. The Orders section provides information on order tracking, open balance, payment options and history, and ordering shortcuts.

How do I make a change to my order?

If you require changes to your order after it has been submitted please contact our Customer Service Department at 1-800-858-7230. A Representative will be able to help assist in removing or adding items to your current order.